Client Success Operations Lead

GrackleDocs is a leading software and services company dedicated to enhancing digital accessibility. At the heart of our mission lies a commitment to ensuring that digital content is easily accessible and navigable for everyone, regardless of any physical or cognitive disabilities.

As a Client Success Operations Lead at Grackle Docs, you will play a pivotal role in interacting with clients, providing quotes, scheduling deliveries within the internal systems, as well as scheduling of assignments. You will work closely with your team lead in this role. This is an excellent opportunity for someone who thrives in a fast-paced, collaborative environment and is looking to make an impact.

Responsabilités :

• Proactively reach out to customers to check on their satisfaction and address potential issues.
• Troubleshoot product or service issues and provide guidance on best practices.
• Manage production schedules, deadlines, and deliveries..
• Work closely with the Customer Success and support teams to ensure seamless customer experience.
• Coordinate with the sales team on account handoffs and upsell opportunities when applicable.
• Complete special projects as needed or requested.
• Other duties as required.

Qualifications :

• Experience: 2 years minimum.
• Skills: Strong interpersonal skills, communication and multitasking.
• Qualifications: 2 years of Industry experience preferable, or a combination of relevant professional training and experience.

Join us and contribute to a more accessible digital world. At GrackleDocs, we value innovation, collaboration, and the pursuit of excellence. We offer a remote work environment where you can impact meaningful change and work on projects that matter. We also offer a comprehensive benefits package after 90 days of employment including 3 personal days per year.

Tout le matériel nécessaire sera fourni pour que vous puissiez travailler à distance et que vous disposiez des outils nécessaires à votre réussite.We have a preference for applicants who reside in the greater Toronto area.

GrackleDocs est fier d'être un employeur qui respecte l'égalité des chances. Nous ne pratiquons aucune discrimination fondée sur la race, la couleur, la religion, le sexe, l'identité ou l'expression sexuelle, l'orientation sexuelle, l'origine nationale, la génétique, le handicap, l'âge ou le statut d'ancien combattant. Nous nous engageons à offrir un lieu de travail où chacun se sent respecté, valorisé et enthousiaste à l'idée de contribuer à notre mission.

Avantages :

• Dental care
• Extended health care
• Paid time off

Horaire :

• Monday to Friday

Education:

• Secondary School (preferred)

Experience:

• B2B sales: 1 year (preferred)

Language:

• English (preferred)

Work Location: Remote